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• Please login
using your user name and password, and then select
the order number from your account history.
• You may only select one RMA type
(exchange or refund) per RMA number. Therefore if
you have one product you want to return for
exchange and one you want to return for refund
from the same order, it will be necessary to
request two separate RMA numbers.
• All returned products must have a Return
Merchandise Authorization (RMA) number or your
return will not be processed.
• In order for us to effectively process
your RMA Refund request, it is essential to
include everything the product(s) originally
shipped with. This may include but is not limited
to: manuals, software, cables and the original
retail packaging. Sealed/Retail boxed item
must be unopened in order for the refund to be
processed. Missing accessories will be charged to
your account.
• You must clearly write your RMA number on
the outside of the shipping box. Only one RMA per
box should be sent. If you have multiple
RMAs, then please ship them in separate boxes in
order to expedite the RMA process. Please also be
certain to carefully mark and separate the items
in the box so our Returns Department can
accurately process your RMAs.
• Retail Boxed Processors (CPUs) and most
other products are serviced directly by the
individual product manufacturer. Please contact
the manufacturer directly for further
information.
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