• ComputerBrain.com will not be responsible for any typographical or other errors or omissions regarding prices or any other information.
• All sales are subject to ComputerBrain.com Term and Conditions of Sale.
• ComputerBrain.com reserves the right to refuse any order.
• All parts come with original manufacture warranty. Therefore, customer must contact manufacture for any and all technical support.
• Customer pays return shipping on all service.
• Original Shipping is a service already paid to FedEx and used. Therefore it will not be refunded under any condition.
• All void or change order requests must be done via contacting customer service at 847-675-1111. Due to the limitation of email, all email requests for void or change order will not be processed.
• All orders require 24-48 business hours processing time. Please allow one extra day for alternate shipping address verification.
• ComputerBrain.com does not process order during weekends.
• There would be a quantity limit on some of the promotional items.

Products sold by Computer Brain are covered by our 20-day return period, unless otherwise noted. Policies regarding items that are not covered by the 20-day return period are specified on the products' individual detail pages as well as in the special exceptions section below.

All returns covered under our 20-day return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by Computer Brain must accompany all returns.
• RMA numbers must be obtained no later than 20 days from the date the product was shipped out to you. After 20 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date of issuance.
• All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts.
• Computer Brain will not accept items that have been physically damaged or misused.
• Over clocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• Computer Brain does not offer cross ship service.
• 15% restocking fee applies to all refunds.
  Note: Base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
• Please allow 1-2 weeks to process all refunds.
• After 20 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.
• A 5% Transaction fee + $10 Cancellation fee will be assessed for all orders that are canceled prior to being shipped.
• A 5% Transaction fee + $10 Cancellation fee + Shipping fees will be assessed for all orders that are canceled or refused after the order has shipped.

SPECIAL EXCEPTIONS

CPU | Hard Drive | Memory

• Arrangement for a return must be made within 20 days from the date the item is shipped.
• 15% restocking fee applies to all refunds.
• Products that are defective, and/or DOA (Damaged On Arrival), can only be returned for repair / replacement.
• All returns must also follow the return procedures mentioned above.
• All refunds, including defective and DOA CPU's, will be charged a 15% restocking fee.
• Over clocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped/scratched and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

Bundled Items

• When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of return.
• Arrangement for a return must be made within 20-days from the date the item is shipped.
• Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
• All returns must also follow the return procedures mentioned above.

After receiving your Return Merchandise Authorization (RMA) Number

• Write your RMA number legibly on the return label or outside of the packaging box.
• Return the item in its original packaging to:
  Computer Brain Returns Department
  4722 W. Touhy Ave. 
  Lincolnwood, IL 60712
  RMA #:

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

Warranty Service

In all cases, you must obtain a RMA number! If Computer Brain is the warranty provider, you must obtain a RMA number from our website. If a manufacturer or third party is responsible (eg: Retail versions of CPU's), you must obtain a RMA number from them.

PRICING POLICY

All prices are discounted off the Manufacturer's List price, some as much as 70%. For all merchandise, Seller reserves the right to adjust prices due to errors or changing market conditions. Online Promotional prices are for consumers only. Therefore, we don't sell to dealers, and also in-store walk-in prices may vary from web discounted prices. Advertisements, Catalogs and on-line services are prepared in advance and doesn't allow for fluctuations of market prices.