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How
to setup browser to accept cookies? |
- Click
on the browser that you're using to
see how to accept cookies:
At the top of your browser on the Task
Bar:
- Choose
Tools
- Then
choose Internet Options
- Click
the Privacy tab
- The
default setting is medium, which
will allow you to accept cookies. To
change this setting, move the slider
to determine which setting you
prefer. If your setting has been set
to Custom, click the Advanced button
and choose Accept Cookies.
At the top of your browser on your
Task Bar:
- Choose
Tools
- Then
choose Internet Options
- Click
the Security tab
- Click
Internet, then Custom Level/li>
- Scroll
down to Cookies and choose Enable.
At the top of your browser on your
Task Bar:
- Choose
View
- Then
choose Internet Options
- Click
the Advanced tab
- Scroll
down to the yellow exclamation icon
under security and choose the Enable
Cookies option.
At the top of your browser on your
Task Bar:
- Click
Edit
- Then
click Preferences
- Click
on Privacy and Security
- Then
choose Cookies
- Select
Enable.
At the top of your browser on your
Task Bar:
- Click
Edit
- Then
click Preferences
- Click
on Advanced
- Then
choose Cookies
- Set
your options in the box labeled
Cookies.
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| Has
my order shipped? |
| Click
on the 'Account' link on the top
right corner of the page. Enter your User
Name and Password to login. The
select Order History to find
out if your order has shipped. |
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| How
do I track my order? |
| Click
on the 'Account' link on the top
left corner of the page. Enter your User
Name and Password to login. The
select Order History to find your
order number. Then click on the
tracking number next to the Order
Number that has been shipped. |
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| When
will my backorder arrive? |
| This
product is not currently in stock. We have
ordered the product from our supplier, but
have not received a date yet as to when we
will receive this product. Usually back
ordered products ship in 5-7 business
days. Call our customer service
department for specific details. |
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Please
use this formula to determine when your order will
arrive:
Shipping
Time + Shipping Method = Total Delivery Time
- Shipment
time (the time between ordering a product and
that product leaving our warehouse) depends on
stock availability. Stock availability is
indicated in each product description on our web
site.
- Orders
are processed in 1-2 business days from the time
they are received. Please do not count
weekends or holidays as business days for
processing time.
Please
read these explanations of shipping times according
to stock availability:
| Shipping
Times According to Stock
Availability |
In
Stock:
Usually ships in 24-48 Business
Hours, if the item is in
stock and ready to go.
Custom Built System & Barebone
System usually ships in 5-7 business
days after the order has been
processed as they required assembly,
burn-in and testing. |
Item
Backordered:
On Order this product is
currently not in stock. We have
ordered the product from our
supplier and will ship your item as
soon as possible.
Note: Items that are backordered
will be charged and shipped upon
receiving in stock (additional
shipping charges may apply).
Customer service representative
will contact you before charging and
processing any and all backordered
items. |
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computerbrain.com
does not ship on Saturday, Sunday or holidays.
Please allow an additional 24 to 48 hours for
weekend orders.
For
quicker delivery computerbrain.com ships each item
as soon as it is ready, so don't be concerned if
your order arrives in separate shipments. To save
you money, we calculate shipping charges as if your
order shipped all together.
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| My
order never arrived |
| If
your shipment never arrived, please double check the
tracking information by logging in your User Name
and Password to login. The select Order
History to find your order number. Then
click on the tracking number next to the Order
Number that has been shipped. If the
tracking information is unavailable or incomplete,
please call our customer service department for
further assistance. |
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Canceling
entire orders:
Most items enter the shipping process 30 minutes
after you place your order. You may cancel entire
orders within these first 30 minutes. Once an order
is charged, a 5% processing fee will be assessed for
order cancellation. Order cannot be cancelled
if it has been shipped.
Canceling
backordered items:
You can cancel your order for a backordered until
the day the item ships.
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| I
forgot my password |
| You
can request your password by clicking on forgot
your password link. Enter your email
address, the one which you had provided us
when creating your account, in the field
provided. Your password will then be emailed
to you. |
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| How
do I return my product or get an RMA Number |
| All
RMA Numbers are issued by our technical support
department. Please call them during the hours
of 11am-5pm CST Monday to Friday. If you need
a Return Authorization Number for a product which
was shipped incorrect then you can call our customer
service department for assistance. |
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| What
is the computerbrain.com Return
Policy? |
Below
you will find the
computerbrain.com Return Policy:
- Prior
to returning any item, you
must receive a Return
Merchandise Authorization (RMA)
number. No returns, of any
type, will be accepted without
an RMA number. Please have the
following information on hand
when you call to receive an
RMA number: Invoice number,
Reason for return and course
of action sought on the
merchandise to be returned.
- All
RMA numbers must appear on
your return shipping label.
RMA numbers are valid for ten
(10) days from issue date.
- Special
Ordered items are purchased by
the customer under no refund,
no exchange policy. Item
description will state
'Special Order, No refunds' on
the invoice.
- Cross
shipments are considered as
new order and are charged a
full price of the product and
a non refundable shipping and
handling. Defective products,
for which the cross ship was
made, must be returned with
all accessories within 7
business days for full credit.
A 15% restocking will be
charged if returned between 7
and 30days. No refund will be
issued after 30 days or if the
product is returned
incomplete. Full credit
for defective product applies
only in case where a cross
shipment is made and not to
all product returns.
- All
defective merchandise must be
returned within fifteen (15)
days of the invoice date.
- All
shipping and insurance charges
on all RMAs must be prepaid
by the customer (NO CODS
WILL BE ACCEPTED).
- All
returns for credit or exchange
must be done within fifteen
(15) days of the invoice date.
- All
returns for credit must be in
resalable condition, include
original packing material,
manuals and all other
accessories provided upon
original delivery.
- All
returns for refund will be at
eighty five percent (85%) of
the original purchase price or
eighty five percent (85%) of
current market price,
whichever is lower.
- Packages
refused at the time of
delivery will be considered a
return and is subject to a 15%
restocking fee. Shipping &
Handling will be non
refundable.
- Seller
cannot guarantee compatibility
of the components purchased
with customer's existing
products unless otherwise
mentioned on the copy of the
invoice.
- Once
Credit Card is charged,
cancelled orders will be
charged a 5% order processing
fee.
- Shipping
and handling charges are not
refundable under any
circumstances.
- Defective
Merchandise will be repaired
or replaced at Sellers
discretion.
- Warranty
on the CPUs is only 15days
from the date it is shipped
from our location, unless
otherwise advertised. No CPU
will be exchanged or refunded
under any circumstance after
the warranty is over.
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Credit
Cards:
- We
accept Visa, MasterCard, American Express and Discover
credit cards.
- Please
be sure to provide your exact billing address and
telephone number--the address and phone number your
credit card company has on file for you. Incorrect
information may cause a delay in processing your
order.
- We
never bill for credit card service fees.
- You
can be confident that your personal and account
information is secure at computerbrain.com. We employ
the latest encryption technology in all parts of our
site that require any personal information.
Checks
& Money Orders:
- We
accept personal checks, company checks, cashier's
checks and money orders.
- Simply
place an online order, then mail your check or money
order with a printed copy of your order confirmation
page to:
- computerbrain.com
- 4722
W. Touhy Ave.
- Lincolnwood, IL
60712
- Attn:
Accounts Receivable
- Please
write your order number on the check.
- We
process your order after we receive your money order
or cashier's check.
For
personal and company checks, we process your order after
the funds clear. Please allow 10-15 banking days after
receipt for clearance of funds before the order is
processed. We cannot guarantee the availability of a
product by the time payment is received and funds clear.
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| Do
I have to pay sales tax? |
| computerbrain.com
charges sales tax for orders shipped within
Illinois. Sales tax is automatically computed on
product(s) costs. To see the total sales tax charged
on your order, click on the checkout
button underneath your mini-shopping cart on
the left of the page.
If
you are a reseller in Illinois and would like to be
tax exempted, please log on to our reseller
section and complete the application.
Resellers with a valid tax exempt certificate will
not be charged the sales tax.
computerbrain.com must have a valid copy of your tax
exempt certificate along with reseller application
for tax exemption. Sorry, no exceptions. |
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| computerbrain.com
offers a variety of products from a vast variety of
manufacturers, divided into dozens of sub-categories
within each categories. That's a lot of stuff to
sort through, so we created cutting-edge search
engines to help you quickly find whatever you want.
Search
The easiest and fastest way to find something in any
of our stores is to use the Search located at the
top left side of each page. Search throughout the
entire computerbrain.com site either by description
or item number.
You
can search by the name of the product, or features
of the products such as manufacturer, product
categories, etc.
If
you're not sure how to spell something, use a * as a
wildcard character. For example, typing in 'hard*'
will lead you to Hard Drives.
Browse
Our site is also a great place to browse. Click on
any of the categories listed on the left side of the
page. Visit our many Weekly Specials and to explore
our great buys and closeout deals.
Enjoy
a complete shopping experience without ever leaving
your seat!
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We've
built computerbrain.com with one thing in mind -
enabling you and all our customers to buy products
better. Within our internet superstore, you'll find
many specialty stores you can shop from using the
same easy checkout process. Visit any store from
anywhere on our site by clicking on one of the store
tabs at the top of the screen.
- Once
you're in a store, click on the categories along
the left side to explore our deep selection of
products.
- Use
the sub categories links on the top of each
category page to get to narrow your product
search
- Use
the links on the top and bottom of the page to
check out important information about your
Account.
- Keep
track of your purchases with our mini shopping
cart running in the left navigation bar.
Click check out when finished shopping.
- Need
help finding a particular product? Read our
search tips.
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| What
is a computerbrain.com Weekly
Special? |
| computerbrain.com
Weekly Special is a promotional
offer where a different set of
items are offered each day at a
reduced price. You can read the
terms and conditions for this
promotion below. |
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| Every
week a different set of products will be offered at
an incredibly low price. The special pricing will
last for 7 days or until the number of products we
set aside for the special pricing runs out,
whichever comes first. Act quick, otherwise you will
miss out on a great opportunity! |
- The
Weekly Specials are promotional/closeout items.
Therefore, it cannot be combined with any other
promotion, free shipping or coupon offer.
- Products
may/may not have a different price compared to
other places within our web site. Advertised
price will be honored.
- Closeout
products will only be sold for the quantities
available in hand. Once the available
quantity is sold out, the remaining orders may
not be filled.
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| Extended
Warranty FAQs: |
- Benefits
of an computerbrain.com Extended Warranty Plan
Sometimes trying to communicate with manufacturer's
can be difficult, and finding a quality service center
isn't easy either.
- computerbrain.com
Extended Warranty Plans do all the legwork for you.
For 1, 2, or 3 years beyond the manufacturer's
warranty we will repair/replace your defective product
return the repaired item to you. You'll be able to
request a repair through our Technical support.
- How
do I request a Repair?
When you purchase a computerbrain.com Extended
Warranty you can call our technical support group and
request a Return Merchandise Authorization (RMA)
number. Then just ship the product back to us and we
will take over from there. It's that easy! When
the repair is completed the unit will once again be
shipped via UPS ground to you. All charges for
shipping, packaging and insurance are covered by your
Warranty Plan. However, you are responsible for
all shipping charges to ship the defective product to
computerbrain.com warehouse.
- What
happens if my product is beyond repair?
If the Service Center deems that the item is beyond
economical repair, the item will be replaced with the
same or equivalent model. computerbrain.com may, upon
its discretion, decide to issue a store credit for the
current value of the defective product towards the
purchase of another product.
- When
does coverage begin?
If purchased in conjunction with new computer
hardware, your computerbrain.com Warranty Plan begins
immediately. Any problems relating to defective
exchanges or returns that arise during the
computerbrain.com return/exchange time period will be
in accordance with such policies.
- What
benefit do I receive from the Warranty Plan since the
product has a warranty from the manufacturer?
Unlike most Warranty Plans, the computerbrain.com
Warranty Plan supersedes the original manufacturer's
warranty to provide several additional benefits for 1
to 3 years from the date of purchase. During the
Warranty Plan effective period, we will exchange the
defective item and exchange it for you within 3-5
business days. You will never have to locate or deal
with a repair center. As with most manufacturers, they
would either not accept OEM warranty through an end
user, or, in most cases, would take 4-6 weeks before
repairing/replacing the defective component.
computerbrain.com warranty will protect your time and
investment by replacing with a new/refurbished product
within 3-5 business days, thus saving you a lot of
time and hassle.
Terms
and Conditions:
- Parts
may be replaced as opposed to being repaired.
Parts may be replaced with those of like kind and
quality, and may be new or remanufactured.
- The
Limit of Liability under this agreement is the
least of the purchase price of the product
excluding tax and shipping and handling or the
repair of the product or a replacement product. If
the product cannot be repaired, or if parts are no
longer available due to the age of the product or
discontinuance by the manufacturer, a product with
similar or enhanced features will be shipped to
you. Technological advances may result in a
replacement product with a lower selling price
than the original product. Upon replacement, there
is no longer any obligation for the replaced
product under this agreement.
- computerbrain.com
will replace the product after the third confirmed
failure of the same component that occurs after
the expiration of the manufacturer's warranty.
Upon replacement, there is no longer any
obligation for the replaced product under this
agreement.
- Product
must fail during normal usage. The Customer is
responsible for all maintenance recommended by
manufacturer. In the event the product fails due
to lack of recommended maintenance, this Agreement
does not cover the repair.
- Exchange
time will be from the day after the product is
returned and does not include shipping time.
- This
Agreement may be purchased at date of product
purchase or any time thereafter up to and
including the date of expiration of the shortest
part of the original manufacturer's warranty.
5. What is not Covered:
- COLLISION
WITH ANY OBJECT, ACTS OF GOD, EXPOSURE TO WEATHER
OR ENVIRONMENTAL CONDITIONS, SPILLED LIQUIDS,
IMMERSION IN LIQUIDS, NORMAL WEAR AND TEAR,
BATTERY LEAKAGE, THEFT, MISUSE, ABUSE, IMPROPER
USE OF ELECTRICAL SOURCE OR IMPROPER CONNECTION TO
OTHER EQUIPMENT.
- ITEMS
NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY
THE PURCHASER DURING PRODUCT LIFE, SUCH AS
CARTRIDGES, BATTERIES, TONER AND DRUMS.
- CLEANINGS,
ADJUSTMENTS AND PREVENTATIVE MAINTENANCE.
- REPAIR
OR REPLACEMENT OF UPGRADED INTERNAL COMPUTER
COMPONENTS NOT PURCHASED FROM computerbrain.Com.
- DAMAGES,
IN EXCESS OF THE PURCHASE PRICE, INCLUDING
CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL,
PUNITIVE, GENERAL, OR LOSS OF PROFITS OR ANY SUCH
DAMAGES DUE TO DELAY IN RENDERING SERVICE UNDER
THE AGREEMENT.
- LOSS
OF USE DURING THE TIME THE PRODUCT IS AT THE
REPAIR CENTER.
- COSTS
FOR ANY DESIGN DEFECTS OR REPAIRS DUE TO THE
INABILITY TO PROCESS OR DISPLAY DATE DATA.
- BROKEN
OR CRACKED LCD SCREENS IN LAPTOPS OR PORTABLE
COMPUTERS; BURNED PHOSPHOR IN CRT.
- APPLICATION
PROGRAMS, OPERATING SOFTWARE OR OTHER SOFTWARE.
THE OBLIGOR IS NOT RESPONSIBLE FOR LOSS OF DATA OR
RESTORATIONS OF PROGRAMS. YOU ARE RESPONSIBLE TO
BACK UP ALL COMPUTER SOFTWARE AND DATA PRIOR TO
COMMENCEMENT OF REPAIR.
- REPAIRS
UNDERTAKEN WITHOUT OUR PRIOR AUTHORIZATION.
- COMMERCIALLY
USED PRODUCTS.
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| Security |
| At
computerbrain.com, we promise that
your information is secure. We are
a Thawte site. Please click on the
Thawte logo to verify our
membership, and
computerbrain.com's commitment to
your security. |
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| We
promise to protect your personal information. Any
page at computerbrain.com that asks you for personal
information is highly secure. Our secure servers
protect your information using advanced encryption
and firewall technology throughout the ordering
process.
Most
browsers will show a lock icon in the bottom status
bar on secure pages. Look for this icon on any web
page that asks for your personal information.
To
further ensure your security, we use
state-of-the-art SSL (Secure Sockets Layer)
encryption to protect your personal information from
unauthorized use. computerbrain.com is proud to be a
Thawte Secure Site. | |
