Credit Cards:

• We accept Visa, MasterCard, American Express and Discover credit cards.
• Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
• We never bill for credit card service fees.
• You can be confident that your personal and account information is secure at computerbrain.com. We employ the latest encryption technology in all parts of our site that require any personal information.

• We accept personal checks, company checks, cashier's checks and money orders.
• Simply place an online order, then mail your check or money order with a printed copy of your order confirmation page to:

computerbrain.com

4722 W. Touhy Ave.

Lincolnwood, IL 60712

Attn: Accounts Receivable

• Please write your order number on the check.
• We process your order after we receive your money order or cashier's check.

For personal and company checks, we process your order after the funds clear. Please allow 10-15 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time payment is received and funds clear.

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• Benefits of an computerbrain.com Extended Warranty Plan
  Sometimes trying to communicate with manufacturer's can be difficult, and finding a quality service center isn't easy either.
   
• computerbrain.com Extended Warranty Plans do all the legwork for you.
  For 1, 2, or 3 years beyond the manufacturer's warranty we will repair/replace your defective product return the repaired item to you. You'll be able to request a repair through our Technical support.
   
• How do I request a Repair?
  When you purchase a computerbrain.com Extended Warranty you can call our technical support group and request a Return Merchandise Authorization (RMA) number. Then just ship the product back to us and we will take over from there.  It's that easy! When the repair is completed the unit will once again be shipped via UPS ground to you. All charges for shipping, packaging and insurance are covered by your Warranty Plan.  However, you are responsible for all shipping charges to ship the defective product to computerbrain.com warehouse.
   
• What happens if my product is beyond repair?
  If the Service Center deems that the item is beyond economical repair, the item will be replaced with the same or equivalent model. computerbrain.com may, upon its discretion, decide to issue a store credit for the current value of the defective product towards the purchase of another product.
   
• When does coverage begin?
  If purchased in conjunction with new computer hardware, your computerbrain.com Warranty Plan begins immediately. Any problems relating to defective exchanges or returns that arise during the computerbrain.com return/exchange time period will be in accordance with such policies.
   
• What benefit do I receive from the Warranty Plan since the product has a warranty from the manufacturer?
  Unlike most Warranty Plans, the computerbrain.com Warranty Plan supersedes the original manufacturer's warranty to provide several additional benefits for 1 to 3 years from the date of purchase. During the Warranty Plan effective period, we will exchange the defective item and exchange it for you within 3-5 business days. You will never have to locate or deal with a repair center. As with most manufacturers, they would either not accept OEM warranty through an end user, or, in most cases, would take 4-6 weeks before repairing/replacing the defective component.  computerbrain.com warranty will protect your time and investment by replacing with a new/refurbished product within 3-5 business days, thus saving you a lot of time and hassle.

  Terms and Conditions:

  1. Parts may be replaced as opposed to being repaired. Parts may be replaced with those of like kind and quality, and may be new or remanufactured.
  2. The Limit of Liability under this agreement is the least of the purchase price of the product excluding tax and shipping and handling or the repair of the product or a replacement product. If the product cannot be repaired, or if parts are no longer available due to the age of the product or discontinuance by the manufacturer, a product with similar or enhanced features will be shipped to you. Technological advances may result in a replacement product with a lower selling price than the original product. Upon replacement, there is no longer any obligation for the replaced product under this agreement.
  3. computerbrain.com will replace the product after the third confirmed failure of the same component that occurs after the expiration of the manufacturer's warranty. Upon replacement, there is no longer any obligation for the replaced product under this agreement.
  4. Product must fail during normal usage. The Customer is responsible for all maintenance recommended by manufacturer. In the event the product fails due to lack of recommended maintenance, this Agreement does not cover the repair.
  5. Exchange time will be from the day after the product is returned and does not include shipping time.
  6. This Agreement may be purchased at date of product purchase or any time thereafter up to and including the date of expiration of the shortest part of the original manufacturer's warranty.
  
  5. What is not Covered:
  1. COLLISION WITH ANY OBJECT, ACTS OF GOD, EXPOSURE TO WEATHER OR ENVIRONMENTAL CONDITIONS, SPILLED LIQUIDS, IMMERSION IN LIQUIDS, NORMAL WEAR AND TEAR, BATTERY LEAKAGE, THEFT, MISUSE, ABUSE, IMPROPER USE OF ELECTRICAL SOURCE OR IMPROPER CONNECTION TO OTHER EQUIPMENT.
  2. ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY THE PURCHASER DURING PRODUCT LIFE, SUCH AS CARTRIDGES, BATTERIES, TONER AND DRUMS.
  3. CLEANINGS, ADJUSTMENTS AND PREVENTATIVE MAINTENANCE.
  4. REPAIR OR REPLACEMENT OF UPGRADED INTERNAL COMPUTER COMPONENTS NOT PURCHASED FROM computerbrain.Com.
  5. DAMAGES, IN EXCESS OF THE PURCHASE PRICE, INCLUDING CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, GENERAL, OR LOSS OF PROFITS OR ANY SUCH DAMAGES DUE TO DELAY IN RENDERING SERVICE UNDER THE AGREEMENT.
  6. LOSS OF USE DURING THE TIME THE PRODUCT IS AT THE REPAIR CENTER.
  7. COSTS FOR ANY DESIGN DEFECTS OR REPAIRS DUE TO THE INABILITY TO PROCESS OR DISPLAY DATE DATA.
  8. BROKEN OR CRACKED LCD SCREENS IN LAPTOPS OR PORTABLE COMPUTERS; BURNED PHOSPHOR IN CRT.
  9. APPLICATION PROGRAMS, OPERATING SOFTWARE OR OTHER SOFTWARE. THE OBLIGOR IS NOT RESPONSIBLE FOR LOSS OF DATA OR RESTORATIONS OF PROGRAMS. YOU ARE RESPONSIBLE TO BACK UP ALL COMPUTER SOFTWARE AND DATA PRIOR TO COMMENCEMENT OF REPAIR.
  10. REPAIRS UNDERTAKEN WITHOUT OUR PRIOR AUTHORIZATION.
  11. COMMERCIALLY USED PRODUCTS.

  
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Links to Major Manufacturers: